10 Ways to Build Trust - HECMWorld.com

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10 Ways to Build Trust

by Shannon Hicks
| 3 Comments
| October 7, 2021

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Here are 10 ways to build trust while discussing reverse mortgages with a skeptical homeowner…

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3 Comments

Owen Coyle
October 8, 2021 at 5:21 am
Shannon, that was an excellent video this morning about building trust. Do you have that list that you could email to me in a pdf format?

I would like to put it on the bulletin board in my office. And I’m sure many other of your viewers would like to have that list.

Owen Coyle
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Dick Diamond
October 8, 2021 at 5:55 am
Another suggestion I would add is to make your borrower feel good about their their decision to have worked with you by sending a follow-up “Thank You” note both after submission of the application and also after the loan closes. That leaves the door open to casually ask for referrals.
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Dennis Keithly
October 8, 2021 at 6:07 pm
Thanks Shannon for your follow-up on 10 ways to build trust as a suggested topic is appreciated. One tries to do the best job we can and do what is best for the client. Your ideas are a great check point to see that we are following why we do HECM”s. I religiously watch and read your blogs and articles. I work with Jay Kaplan.

Sincerely yours
Dennis Keithly
Senior Educator
NMLS # 1010315
559.917.4955
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