We were often taught by school, society and others that saying ‘no’ is rude, impolite or obstinate. But is it? The art of knowing when to say no is key to establishing personal and professional boundaries that protect our focus and productivity.
Continue readingHarnessing the Winds of Change
A Chinese proverb admonishes “When the winds of change blow, some people build walls and others build windmills.” More than ever before we should ask ourselves if we are building walls to protect against the evolution of our industry or are we preparing to harness the momentum of change?
Continue readingStand Apart
Competition is up and volume is down. We’ve been here before as an industry so the real question is how will we differentiate ourself in the marketplace?
Continue readingWhen You Feel Like Giving Up
From time to time we all can feel like giving up, throwing in the towel and walking away. It may be the challenges of our profession, a relationship or business venture.
Continue readingEvery Problem Once was a Solution
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What once worked may be problematic today
Oddly our topic that every problem once was a solution reminds me of the now extinct standard fixed rate HECM. It was a solution to borrowers seeking maximum funds or a guaranteed interest rate which became a problem loan for FHA when assessing risk and performance. This is a prime example of how behaviors, business models or marketing may become problems once they are not up to date anymore. On a personal level we can become angry with ourselves wondering why we act a certain way in a given circumstance. On the surface it may appear to be irrational. But is it? It’s not so much that a current behavior or pattern is irrational but rather that it no longer works. What was once a solution is now a problem.
You may have adapted a new strategy or way of doing business based on…
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File It & Fuggetaboutit
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Keys to Mastering Your Paperwork
Fuggetaboutit! It’s the quintessential New York phrase made famous in films like Donnie Brasco, Good Fellas and the Sopranos to name a few. While there are many definitions of the phrase the most common is to let go of an issue or problem not worth the additional mental or emotional energy. When it comes to managing our work day perhaps this is a phrase we can adopt. File it and fuggetaboutit! Most of us as reverse mortgage professionals manage vast amounts of information: Call backs, applications, conditions on a property, booking a speaking venue, ordering leads and more. Quite frankly we cannot manage these tasks efficiently without a system. One system I have grown to love over the years comes from productivity guru David Allen in his book “Getting Things Done”. Allen describes a system of 43 folders. One manila folder for each day of the month (31) and one for each month of the year. It works like this. You receive a form in the mail today March 28th that needs to be mailed back by next Friday. You simple put the paper in your folder marked the 31st or 1st. Fuggetaboutit! As each day of the month comes you pull the file out for that given day. Guess what?
How Would I Live…?
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How Would You Live a Life Without Fear?
Have you ever asked yourself the question ‘how would I live if I had no fear”. While no fear makes for a great slogan on clothing and energy drinks, how does one live a ‘fearless’ life? Unfortunately there is no magic cure to abolish all traces of fear from our lives. However we can begin the process of imperfectly living a fearless life by taking a few practical steps each day. Here are just a few. 1- Recognize that fear saps our energy and stops us from…
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Looking for more reverse mortgage news, training & technology? Visit Reverse Focus today here.
Keys to Building A Referral Network
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One Loan Officer Shares Her Insights in Building Referral Relationships with Professionals
Watch as Mary Loeven with Security One Lending shares her insights in building successful referral partnerships with Elder Law Attorneys and more in this week’s episode.
Dealing with Toxic Emotions
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Working Out Negative Emotions in the Workplace
I recently had the privilege to take a cruise to Central America. Beyond the fine cuisine, entertainment and pristine scenery I was most impressed with attitude. The attitude of the ship’s staff who catered to each passenger’s need without complaint. Without hesitation. As a businessman this intrigued me. How could such a level of service be possible? What forces were at work that where one never saw a disgruntled or negative staff member? Intrigued I asked and learned that the cruise line had a strict policy against complaining. Complaining not just to the guests but to one another. Author and business leadership expert Daniel Goleman said “Emotions are contagious from the leader outward”. I would add especially amongst your sales or service force.
Studies have shown that emotions can be transmitted…
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Problems as Opportunities
Henry Ford said “Most people spend more time and energy going around problems than in trying to solve them.” In other words we can expend more energy talking, complaining and getting worked up about the problem than solving it.
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