“Worry never robs tomorrow of its sorrow, it only saps today of its joy.” said Leo Buscaglia. So why the quote? FHA Deputy Assistant Secretary Charles Coulter said in a session that they are considering substantial changes in quote- short oder-. The financial assessment is one, the other and more disturbing for some attendees was the fixed rate HECM. HUD is concerned about the vast majority of borrowers taking a full draw for the fixed rate…
Continue readingAvoiding Giving the Cold Shoulder
We spoke earlier how to have good relationships but more specifically how do we avoid unintentionally blowing off those we have a close working relationship with. A look at five things to avoid doing that send the wrong message.
Continue readingSetting workplace boundaries
Boundaries. Seems like a negative word for some because it means saying no to someone at times. Perhaps, but each of us as reverse mortgage professionals have a full plate and little time to waste. I chuckled walking through an office last week where the administrator had…
Continue readingMaking a better connection
Build a better connection. Since we are in the relationship business I thought it appropriate to discuss how we can build stronger relationships. Ironically the quality of those we meet increases with the quantity or number of those we meet. Yes. The more prospects we have it seems…
Continue reading20 Inspirational Quotes
We need it as reverse mortgage professionals. Inspiration. Here are 20 amazing quotes from Sir Winston Churchill who inspired a generation faced with adversity and uncertainty enduring to final victory.
Continue readingAre you offended?
I can guarantee it will happen…you will be offended. Why? We are in the people business. It comes with the territory being a reverse mortgage professional. A borrower unhappy with a low appraisal or property condition, you upset with a loan condition, prospects who hang up or…
Continue readingHow to get the most out of a conference
Whether you plan to attend NRMLA’s Annual Meeting in San Antonio or not here are some great tips to get the most out of any professional gathering, event or conference in the future. A great way to plan ahead.
Continue readingRecalibrate
Recalibration. It’s key for moving parts to function at their best. Our days are made up of several moving parts. Here are some ways you can recalibrate your work life today.
Continue readingBecome an Expert
How to become an expert. Welcome to this week’s Friday’s Food for Thought. I just watched the movie Glengary Glenross the other night. The phrase ABC rings in my head…Always Be Closing. In other words we are always engaged in the process of selling, not so much a product but ourselves. One of the best ways to brand yourself is to establish your reputation as an expert.
Continue readingTeaching them how to shop
Helping them shop for reverse mortgage originator? We often find ourselves on the phone or face to face with a skeptical potential borrower. That’s fine. It’s part of the process. Here’s how you can build your credibility while removing the pressure.
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