2015: A Retrospective

[vimeo id=”149925832″ width=”625″ height=”352″]

Looking back at the top stories of 2015

reverse mortgage newsWith the year’s end quickly approaching we have compiled a few short clips of the top industry-changing stories presented in the Industry Leader Update in 2015. Enjoy and have a safe and happy holiday season!
Looking for more reverse mortgage news, commentary and technology? Visit ReverseFocus.com today.

Happy Holidays to You from Reverse Focus

[vimeo id=”149924719″ width=”625″ height=”352″]

Merry Christmas & Happy New Year’s

Thank you to each of you for joining us throughout 2015. Here’s to all the best in the coming year!

Confusing Education or Benefit-Focused Sales?

[vimeo id=”149440956″ width=”625″ height=”352″]

Building the Bridge of HECM Benefits to Borrower Needs

reverse mortgage newsIf you ever consider who some of the greatest communicators of our time were they have one trait in common; they were great story tellers. Too often reverse mortgage professionals fall into the trap of selling first or over-educating and over-complicating the product to the homeowner. Welcome to the Industry Leader Update I’m Shannon Hicks.

With the Home Equity Conversion Mortgage becoming increasingly complex education has become essential to both inform the consumer and close loans. A recent panel of industry sales leaders at the NRMLA conference in San Francisco last month highlighted the distinction between educating and selling. “There is education to the sale, but along with it comes a close,” said Kevin Blakeney, senior vice present of national field sales for AAG. “Going into the consumer’s home and giving them as much information as possible, but not showing them how this product is going to relate to that person and help them over the finish line to take advantage of the product and sell them- that’s where fundamentally I think we’re missing the boat here”…

Download a transcript of this episode here.

Looking for more reverse mortgage news, commentary and technology? Visit ReverseFocus.com today.

5 Tips for Annual Review & 2016 Planning

[vimeo id=”149344530″ width=”625″ height=”352″]

A Once a Year Opportunity

The holidays being at the end of the calendar year give each of us the unique and limited opportunity for both retrospective insight and strategic planning. The question is will you take time this month to lay the foundation for the coming year? Welcome to Friday’s Food for Thought brought to you by Reverse Focus.reverse mortgage news

Unfortunately none of us have a Delorean time machine that allows us to go back in time to fix the world’s woes and ensure our future success. What we do have though is the opportunity to reflect on the past year and apply the lessons learned to the coming year.

Here are just a few ideas to help you plan for success in 2016.

1. Review your calendar. If you kept a good record of your time go back and review just where you spent your time in 2015. Look for meetings that yielded business referrals, conferences attended, marketing efforts and more. Write down what activities you wish to continue, enhance or discard in 2016. You may be surprised just how you actually spent your time.

2. Track your 2015 sales. Go back and look at your sales metrics by month. For example, the number of…

Download a transcript of this episode here.

Looking for more reverse mortgage news, commentary and technology? Visit ReverseFocus.com today.

Hard Holidays


When You’re the Caregiver, Not a Guest

reverse mortgage newsThe songs tell us this is “the most wonderful time of the year”. Holiday shopping, relatives visiting from afar, friends dropping by to exchange presents and share the latest news over eggnog or mulled wine…

Perhaps.

The reality is, many people don’t enjoy the holidays. For seniors with health challenges — and for the caregiver, often a family member, who lives with Mom or Dad or Grandma or Auntie, rather than dropping by in late December to spread holiday cheer — the holidays can be extra challenging.

Help is at hand, and not just during the holiday season. The key is to know what resources are available — and for caregivers to reach out and request assistance.

The following information can help your reverse mortgage clients, prospects, family members and other seniors or caregivers in your sphere to feel more supported, especially during the holiday season:

  • Turn “big E’s” into ease. Instead of expectation and emotional overwhelm, stay in the moment with loved ones. Holidays are notorious for bringing up old hurts, resentments, and regression to childhood behaviors, which only amplify stress. Both the senior who receives care and the caregiver can collaborate on a commitment to accept what is, and let go. It sounds simple, and is. And it works.
  • Be authentic, not automatic. A corollary to the above is to switch autopilot to “off”. The holidays can be so frenetic that cruise control becomes the default setting, which is counterproductive to happiness and well-being. Think and plan ahead, then be present with what is happening right now.
  • Relinquish the superhero cape. For someone new to caregiving, it may be tempting to assume you can (or should) be able to do it all. This guide provides an excellent overview of how to manage the caregiving role effectively so that both elder and caregiver receive the support they need.
  • Seek tech assistance. From virtual pet companions to wristwatch sensors to cities that cater to tech-assisted retirement, there’s a wealth of digital assistance available to support a caregiver and provide respite. As you discover relevant resources in your area, make a list and keep it handy so you can get help quickly when you need it.
  • Recognize the symptoms of caregiver burnout before you become desperate. This article describes how to prevent and deal with caregiver stress, including resources for respite care.
  • Reach out and touch someone. The old telephone company slogan had it right: a simple hug can go a long way towards restoring mood, and even help the body heal. Many seniors are touch-deprived. Stroking someone’s hand as you talk with them, a comforting touch on the shoulder, or a full body hug (if appropriate), can help both elder and caregiver recharge. Watching funny movies together, singing, or spending time in nature (even if that’s just bringing the wheelchair onto the back porch for ten minutes) are some other excellent ways to dispel senior doldrums — and support the caregiver as well.

Looking for more reverse mortgage news, commentary and technology? Visit ReverseFocus.com today.

Old School Marketing Makes a Comeback

[vimeo id=”148663746″ width=”625″ height=”352″]

Broker shops revisit traditional marketing approaches

reverse mortgage marketingWhile the phrase ‘old school’ has been popularized in recent years by hipsters it has been with us for quite some time. Webster recorded its first use in 1803. The meaning is rooted in one returning to core principles, conservative or established beliefs and principles. A recent article reveals that many smaller reverse mortgage broker shops and lenders are returning to old school marketing methodologies..

Our industry has come a long way since its early days of marketing with television ads and call centers becoming the new defacto standard. However for smaller originating entities with smaller budgets traditional marketing not only is appealing but effective. In the early 2000’s direct mail was the rage but as with any overused medium it’s efficacy quickly diminished. This is a prime example that marketing if often cyclical as direct mail effectiveness has increased in recent years…

Download a transcript of this episode here.

Looking for more reverse mortgage news, commentary and technology? Visit ReverseFocus.com today.

Tips for a Productive Holiday Season

5 Tips for a Productive Holiday: Friday’s Food for Thought from Reverse Focus on Vimeo.

5 Tips to Avoid the Holidays Sales Slump

The holidays are upon us. Christmas parties, company get-togethers and other events fill our calendar. Pastries, rich foods, and irregular schedules are all part of the American ritual of celebrating the holiday season. As a result, our productivity can slow to the pace of thick eggnog being poured into our favorite reindeer glass.

 

Let me say I am all for enjoying the holiday season. What should be avoided however is squandering this once-a-year opportunity for greater professional growth. Here are a few tips for each of us to put into practice in the coming month.

1. Don’t buy the lie. As salespeople, we often convince ourselves that our prospects don’t want to hear from us during the holiday. Sure, that’s the case on Christmas eve, Christmas day, or New Years’ but not necessarily the case for the entire season. For many of your potential customers, the holidays are a stark reminder that their financial situation is not all they wish it was. During this time at least engage your prospects, send out a quote or schedule a time to meet during or shortly after the holiday season. Don’t let your sales pipeline collapse unnecessarily.

2. Put a bow on organization. Springtime is often when we clean out the garage and organize our homes. The winter holiday season is your opportunity to ‘wrap up’ your…


Download a transcript of this episode here.

Looking for more reverse mortgage news, commentary and technology? Visit ReverseFocus.com today.

 

A Call to Split HECM in MMI Fund

[vimeo id=”147893569″ width=”625″ height=”352″]

Institute Calls to Separate HECM in FHA MMI Fund

reverse mortgage newsNumbers, statistics and figures are the backbone of federal agencies who must account for their fiscal status each year. In the wake of the housing crash housing agencies such as FHA have come under increasing pressure and scrutiny. The recent report shows that FHA’s Mutual Mortgage Insurance (MMI) fund increased $19 billion dollars in it’s overall economic value with $8 billion being attributed to improvement in the HECM portion of the fund. The Urban Institute is pushing for the HECM fund to be separated from the general fund.

First some context. The Urban institute was founded in 1968 to understand the problems facing America ranging from poverty, tax policies and other public issues providing objective analysis. Urban suggests that the commingling of the HECM fund with the general fund is providing a distorted and misleading picture of FHA’s financial status. Further they assert the most recent ‘windfall’ may not be all that it is cracked up to be. As we stated two weeks ago on this show the fund’s improvement was not attributed dollar for dollar to increased premium collections but primarily from an improved economic forecast.

Download a transcript of this episode here.

Looking for more reverse mortgage news, commentary and technology? Visit ReverseFocus.com today.

Are You in a Rut?

[vimeo id=”147798173″ width=”625″ height=”352″]

7 Keys to escape a rut


The nature of life is repetition, patterns and routine; all which can easily lead us to personal or professional ruts. What are the symptoms? Feeling stuck, helpless and constantly frustrated. The question is how do we get out?

Here are a few ways to escape your own personal rut:

1. Accept the reality. Embrace the fact that you are in fact stuck. Helplessness leads us to often say “what might have done?” Rather than fixating on regret we can ask a more important question, “when x happens again I will do Y”. This leads us to acceptance of what has happened and resolve to act differently in the future.

2. Look for negative comfort zones. It may sound strange but for some the ‘norm‘ is unhealthy…

reverse mortgage news

Download a transcript of this episode here.

Looking for more reverse mortgage news, commentary and technology? Visit ReverseFocus.com today.