Dealing with Toxic Emotions

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Working Out Negative Emotions in the Workplace

reverse mortgage newsI recently had the privilege to take a cruise to Central America. Beyond the fine cuisine, entertainment and pristine scenery I was most impressed with attitude. The attitude of the ship’s staff who catered to each passenger’s need without complaint. Without hesitation. As a businessman this intrigued me. How could such a level of service be possible?  What forces were at work that where one never saw a disgruntled or negative staff member? Intrigued I asked and learned that the cruise line had a strict policy against complaining. Complaining not just to the guests but to one another. Author and business leadership expert Daniel Goleman said “Emotions are contagious from the leader outward”. I would add especially amongst your sales or service force.

Studies have shown that emotions can be transmitted…

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Is this Our Next Growth Market?

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Our next opportunity for growth may be right under our noses

Increase Reverse Mortgage Loan Production

It’s no surprise that in the wake of the housing crash, increased regulation, lower lending ratios and the HECM product redesign that many are seeking ways to expand their market and increase their loan production. Many have been successful in part in making inroads to financial professionals and others with builders, developers or real estate professionals. Some look to new advertising campaigns and public relations campaigns to help increase industry volume. Yet there is one sleeping giant that could easily be overlooked. FHA…

For more reverse mortgage tools, technology & training visit www.ReverseFocus.com

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