10 Ways to Build Trust

by Shannon Hicks
| 3 Comments
| October 7, 2021

<h2></h2> Every effort and action you make counts. Here’s why…

Here are 10 ways to build trust while discussing reverse mortgages with a skeptical homeowner…

Editor in Chief: HECMWorld.com

As a prominent commentator and Editor in Chief at HECMWorld.com, Shannon Hicks has played a pivotal role in reshaping the conversation around reverse mortgages. His unique perspectives and deep understanding of the industry have not only educated countless readers but has also contributed to introducing practical strategies utilizing housing wealth with a reverse mortgage.

Shannon’s journey into the world of reverse mortgages began in 2002 as an originator and his prior work in the financial services industry. Shannon has been covering reverse mortgage news stories since 2008 when he launched the podcast HECMWorld Weekly. Later, in 2010 he began producing the weekly video series The Industry Leader Update and Friday’s Food for Thought.

Readers wishing to submit stories or interview requests can reach our team at: info@hecmworld.com.

3 Comments

Owen Coyle
October 8, 2021 at 5:21 am
Shannon, that was an excellent video this morning about building trust. Do you have that list that you could email to me in a pdf format?

I would like to put it on the bulletin board in my office. And I’m sure many other of your viewers would like to have that list.

Owen Coyle
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Dick Diamond
October 8, 2021 at 5:55 am
Another suggestion I would add is to make your borrower feel good about their their decision to have worked with you by sending a follow-up “Thank You” note both after submission of the application and also after the loan closes. That leaves the door open to casually ask for referrals.
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Dennis Keithly
October 8, 2021 at 6:07 pm
Thanks Shannon for your follow-up on 10 ways to build trust as a suggested topic is appreciated. One tries to do the best job we can and do what is best for the client. Your ideas are a great check point to see that we are following why we do HECM”s. I religiously watch and read your blogs and articles. I work with Jay Kaplan.

Sincerely yours
Dennis Keithly
Senior Educator
NMLS # 1010315
559.917.4955
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