social psychology
When They’re Ticked Off
6 keys to win back angry customers It happens, or as a bumper sticker says… Despite your efforts, systems and organization it will happen- your clients will get ticked off- at you! It’s a mix of disappointment that all your safeguards didn’t prevent the situation in the first place coupled
What is Conscious Living?
Six Keys to Intentional Living What is conscious living? It is the intentional practice of creating the life we want through a series of decisions. Perhaps a better way to define this mindset is to describe what it isn’t. Choosing a career based on money alone. Choosing a partner based
Five Things Your Clients Need from You
[vimeo id=”164635774″ width=”625″ height=”352″] Are You Providing These Five Things? Whether you’re selling a widget, service or reverse mortgage your clients want and need five things from you, their trusted professional. Are you providing all five? It’s easy to lose track of our customer service in the rush of
Marketing Psychology: Brand Aid for Brand Y-O-U
With the explosion of the Internet and, more recently, social media, being branded is no longer the purview of cattle. In fact, if you don't clearly define your brand, you might resemble another farm animal: sheep.
