Attitude is Everything

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Is the window through which you view the world muddy?

Several years ago I was wrestling to cope with life’s challenges. I was struggling to keep my attitude straight having just begun my career in the financial services industry. Seeking help I came across a book reverse mortgage newsthat changed my life, perspective and outlook. Little did I know I would need these tools a few short years later.

The book “Attitude is Everything” by Jeff Keller provided practical ways in which I could change the filter through which I viewed life; a good thing since I was and remain powerless to control my circumstances. Keller begins with this quote by William James, “The greatest discovery of my generation is that human beings can alter their lives by altering their attitudes of mind”.

As reverse mortgage professionals our attitude, or filter through which we view the world, is more important than ever before in the wake of numerous industry changes, regulator challenges and the financial assessment. How important is one’s attitude and it’s impact on those around them? Extremely. I have witnessed otherwise talented sales teams implode due to…

 

Download a transcript of this episode here.

Looking for more reverse mortgage news, commentary and technology? Visit ReverseFocus.com today.

How to Write Emails that Get a Response

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Tips to Increase Email Effectiveness with Reverse Mortgage Prospects

reverse mortgage newsWhether you are working in a call center or you sit kneecap to kneecap at the kitchen table email has become an increasingly popular way to engage your prospects in the early stages of the sales process. The question is how do you get the recipient to take the next action step, say return your call?

Our source of leads for potential HECM borrowers varies widely yet some leads offer us another avenue to communicate quickly and efficiently: email. The wide adoption of CRMs or Customer Relationship Managers has given many loan originators the ability to engage the homeowner by email. In fact as the average age of a reverse mortgage borrower trends lower more prospects will have and use an email account.

Here are some tips to increase your effectiveness when communicating by email with your potential borrowers:

1. Engage early and first. If you are receiving internet leads which almost always have an email address for the prospect send them an immediately with an email introducing yourself letting them know…

 

Download a transcript of this episode here.

Looking for more reverse mortgage news, commentary and technology? Visit ReverseFocus.com today.

The Secret Lives of the Highly Organized

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get-organized

Secrets of the Highly Organized Revealed

The highly organized. Love or hate them they have figured out how to manage the three ring circus of chaos that we call life. Were they the kid in class who always raised their hand having the answer? Perhaps but not all. Many highlyorganized individuals were not always that way. In fact most have developed their organizational skills over several years.

Highly organized professionals rarely preach their methods to others unless they are a productivity coach. But if you closely watch a colleague with such a skill set you will find many of these traits:

1. They address the mundane. Going through a stack of email or clearing your email’s inbox are not glamorous tasks. The highly organized understand such tasks are important as they clear the way for more important endeavors

 

Download a transcript of this episode here.

Looking for more reverse mortgage news, commentary and technology? Visit ReverseFocus.com today.

You May Be Burned Out If…

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Signs of Burnout and Tips to Help Stop the Insanity

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Burnout. It didn’t happen overnight. If you reflect you may find it was a slow burn that begin months or even years ago. Long hours, never ending changes, new regulations, technology and software issues all can contribute to acondition that is common in the American workplace. What are the signs of burnout and how can we avoid it? Here is what to look for.

1. Spaced Out. Mental lapses. Those suffering burnout may find themselves spacing out or going mentally blank. Just as your computer may occasionally show an hourglass telling you to wait our brains do not respond well to extended stress and mental overload. Try listing your tasks in an organized manner and time blocking to help clear your mind a bit.

2. Short fuse. If you find yourself losing your temper quickly at things that you would typically shrug off this may be…
Download a transcript of this episode here.

Looking for more reverse mortgage news, commentary and technology? Visit ReverseFocus.com today.

Before You Send That Email…

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Email. It has become our primary means of professional communication. Consider for a moment how many emails you send versus phone calls you make. Have I got your attention?

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Think twice before hitting that send button!

Since emails are the primary means by which we communicate with coworkers, processors, borrower and vendors we should first consider these tips before hitting that send button.

1. Keep it short. If you feel you must write a five paragraph email perhaps you shouldn’t be using email in the first place. The nuances, detail and tone of the conversation are often lost in written communication. If your email is longer than two paragraphs consider this: a phone call! That’s so old fashioned, eh? Seriously the time spent on a short phone call is often less than writing a lengthly message. Better yet reply back “can we schedule a short call to discuss this later today”?

2. Don’t be secretive. If you are replying to several individuals but don’t want them to know you’ve included a particular individual avoid using the BCC feature..

Download a transcript of this episode here.

Looking for more reverse mortgage news, commentary and technology? Visit ReverseFocus.com today.

 

Procrastination Works!

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5 Keys to Successful Procrastination

reverse mortgage newsProcrastination. It is the one thing we are admonished to avoid at all costs in our professional and personal lives. Oddly a certain level of procrastination leads to increased productivity.

Quite frankly there are several things which we should procrastinate doing. Some productivity gurus refer to this as the tyranny of the urgent. In other words the task that drops right in front of you can tempt you to spin your wheels avoiding the important tasks of the day. .

Here are just a few ways for you to successfully procrastinate for greater productivity and personal satisfaction.

1- Social Media. While social media can be useful for making professional and personal connections it is also a major distraction. Rather than checking your Facebook status updates or LinkedIn feed every time your phone beeps schedule regular times each day to consume social media. Turning off audible notifications on…

Download a transcript of this episode here.

Looking for more reverse mortgage news, commentary and technology? Visit ReverseFocus.com today.